Frequently asked questions.

Travel Ledger is a travel payments platform for supplier settlement, reconciliation and payment opportunity across the travel trade.

Travel Ledger supports travel businesses across the UK, Ireland and selected European markets, with additional markets on request.

TL Pay is the settlement and payment layer used to fund and pay travel suppliers.

Payments are funded, matched against booking data and settled to suppliers, with reconciliation and remittance produced automatically.

No. Trade Buyers do not pay a TL Pay platform fee to use TL Pay for connected supplier settlement. Other products, services or payment methods may be subject to separate commercial terms.

No. The no-fee message relates to TL Pay platform use for Trade Buyers. Other products, services or payment methods, including TL Virtual Cards or commercial arrangements, may be subject to separate terms.

Travel Ledger matches settlement, remittance and booking data so finance teams can close the month faster.

TL Virtual Cards can be used for eligible off-platform supplier payments where card acceptance is available. Eligibility depends on supplier, market and card type.

No. Cashback depends on eligibility, supplier acceptance, card type and commercial terms. Promotional rates are for new customers only, require sign-up by 31 October 2026 and are valid for two months from the customer’s TL Pay Virtual Cards Go Live Date. See the current cashback tiers on the TL Virtual Cards page.

Payment IQ estimates supplier payment opportunity based on your real supplier spend.

A consultative review of your supplier payments to identify where TL Pay, reconciliation support or eligible TL Virtual Cards may be relevant.

Pricing depends on whether you're a Trade Buyer or Trade Seller and which capabilities you use.

Start with 'Pay Suppliers' to see how Travel Ledger supports trade buyers paying travel suppliers.

Start with 'Receive Payments from Agents' to see how TL Pay supports trade sellers.

Yes — membership organisations can support member education, adoption journeys and supplier payment improvements.

Technology partners can connect settlement, reconciliation and card workflows into their own platforms.

Premium is an optional supplier protection service for eligible Trade Sellers, subject to eligibility and terms.

For customer support, email support@travelledger.org. For general enquiries, email hello@travelledger.org.

No. Travel Ledger is a specialist B2B travel settlement platform. Certain account, card and electronic money services are provided by regulated third-party partners, including our banking partner, Adyen.

Don't pay it and don't reply to the email. Contact the supplier using a phone number you already hold, not one on the invoice. If you think money has been sent, contact your bank immediately and report it to the relevant fraud-reporting service.

Treat it as suspicious, even if the email or call looks genuine. Don't change how you pay based on an email or phone call alone. Contact the supplier using details you already hold, not those in the message, and speak to our support team before making any payment.

Encourage your agents to pay you through Travel Ledger, so they don't rely on bank details sent by email. Tell them you will never ask them to change your bank details by email or phone. Our team can help you connect more of your agents.